Support Center

Contact Information

Email Support: Support@Dynamorides.com

Phone Support: 760-RDE-DYNA (760-733-3962)

 

Frequently Asked Questions

 

Getting Started Guide: Assistance with your first login & submitting orders. 

Click here to view our Getting Started guide for your first order. This guide provides a quick overview of the basics for submitting your first order.

 

How to Login and/or Register for an Account

If you already have an account, click "Login" at the top right of the home page. Enter your email and password to sign in.

If you haven't registered yet, click "Register" at the top right of the home page. On the registration page, you will need to provide your business information, including your EIN. After submitting your details, we will review your application and send an approval email. Once you receive the approval, you’ll be able to log in and start shopping.

Please see our how-to video for more detailed instructions.

 

Forgot Password

Click the "Login" button at the top right of the homepage, then select "Forgot Password."

You will be directed to a page where you can enter your email to reset your password.

If you encounter any issues, please contact Dynamo support at Support@Dynamorides.com.

 

 

How to view products & add to your order

This video demonstrates how to log in, view products, select a product, and add it to your order.

 

 

How to view your order history & reorder the same products

This video demonstrates how view your order history & reorder the same products from a previous order.

 

 

Overview of Unsubmitted Orders & Saving an Order for Later

Video overview of saved orders for submission at a later time.

 

 

 

 How to use the Quick Order feature

You can use the Quick Order feature if you already know the product names. Instead of browsing the site as usual, simply type the product names into the Quick Order feature to quickly find and add them to your order.

Please see our how-to video for more detailed instructions.

 

 

 

Updating your account

To update your account details, including contact information, billing contacts, and email settings, click on 'Account' in the upper right corner. Then, select 'My Account.'

A page titled 'Edit Customer Details' will now appear, giving you three main options: edit your contact details (in red), billing details (in green), and email settings (in blue).

Under 'Contact Details,' you can update your personal contact information as the primary account holder.

Under 'Billing,' you can either keep the billing address information the same as your contact details or change it to another person or address. If you want to update it, uncheck the box labeled 'Same as contact details,' and additional fields will appear for entering the new billing address. If you need someone else, like a bookkeeper, to receive invoice emails, this option will be available under the 'Email Settings' section.

In 'Email Settings,' you can add additional email addresses to receive order or invoice notifications.

 

Adding users to your account

If you're the admin on your dealer account, you can add additional users.

In the upper right, click 'Account' and then select 'Users.'

This will display your list of users. If there are already users, they will be listed here; if not, the list will be empty.

To add new users, simply click 'Add User' as shown in the screen capture. 

Next, enter their name and email, and decide whether to allow them to confirm orders without your approval and view order history (shown in green in the screen capture).

Click 'Show other fields' (in red) to add more details, such as their phone number. We recommend providing this information in case we need to contact them regarding their order.

The 'Company' field will likely be the same as yours, but if you have multiple locations or a contractor placing orders, you can enter a different company name.

The person you added will receive a welcome email similar to the example below. From this email, they can set up their own password.

Once you've added the user, they will appear in your user list, as shown in the screenshot.

Note: The new user will appear in the list even before they have set up their password.